Calls
Every voice & chat conversation, searchable with transcripts
Demo data — resets nightlyTotal Calls
Across voice agents
Answered
Picked up before ring two
Average Call Length
Per handled call
Appointments booked
50% conversion
Call log
Click a row for the recording, transcript & extracted details
| Caller | Reason | Outcome | Agent | Mood | Length | Time |
|---|---|---|---|---|---|---|
Lauren Nguyen +1 (555) 019-2843 | Urgent symptom triage | escalated | Lakeside Patient Concierge | 3m 53s | 3h ago | |
Andre Patel +1 (555) 010-3836 | Billing question | transferred | Lakeside Front Desk AI | 3m 50s | 3h ago | |
Nathan Johnson +1 (555) 015-2244 | Telehealth visit | booked | Lakeside Front Desk AI | 4m 55s | 3h ago | |
Robert Thomas +1 (555) 014-3390 | Appointment reschedule | booked | Lakeside Front Desk AI | 3m 48s | 4h ago | |
Andre Lewis +1 (555) 012-5246 | Appointment scheduling | booked | Lakeside Patient Concierge | 4m 42s | 4h ago | |
Tyrone White +1 (555) 019-1903 | New patient registration | info | Lakeside Front Desk AI | 4m 52s | 4h ago | |
Amanda Young +1 (555) 019-6236 | Flu shot / immunization | transferred | Lakeside Patient Concierge | 3m | 4h ago | |
Elena Reyes +1 (555) 017-9335 | Lab results inquiry | quoted | Lakeside Patient Concierge | 6m 49s | 5h ago | |
Andre Lewis +1 (555) 016-9708 | Appointment scheduling | booked | Lakeside Patient Concierge | 7m | 5h ago | |
Nathan Moore +1 (555) 017-9114 | Urgent symptom triage | info | Lakeside Front Desk AI | 3m 46s | 5h ago | |
Jennifer Washington +1 (555) 019-1360 | Appointment scheduling | quoted | Lakeside Patient Concierge | 3m 38s | 6h ago | |
Grace Harris +1 (555) 010-5495 | Urgent symptom triage | escalated | Lakeside Patient Concierge | 7m 41s | 6h ago |
Calls by Agent
Calls handled by each AI agent
- Lakeside Front Desk AI2668%
- Lakeside Patient Concierge1232%
- Lakeside Front Desk AIAI Receptionist
- Lakeside Patient ConciergeAI Chat Assistant
Calls by Hour
Today's calls by hour — after-hours calls still get answered
Calls by Day
Calls vs appointments booked