Chatbot Metrics
Website chatbot engagement, containment and deflection
Demo data — resets nightlyChats
Messages
visitor + AI replies
Avg Messages / Chat
Appointments booked
appointments booked in chat
Emails Sent
confirmations & follow-ups
Booking Rate
chats that booked a appointment
Solved by AI
handled without any staff help
Avg Chat Length
Daily chats & messages
Chat volume across the selected range
Handed off to voice
1
When typing isn't enough, the chat agent moves the conversation into a live AI voice call — same context carried over, nothing repeated. That continuity is why Patients stay engaged instead of dropping off.
8.3% of chats moved to a voice call
Chat volume by hour
When visitors start conversations
Top chat topics
What visitors ask the text agent
Recent conversations
Latest visitor exchanges with the chat agent
Can I book a physical for next week?
Of course. Dr. Hayes has Tuesday 9:40 AM and Thursday 2:15 PM open next week — which works better for you?
I need to refill my blood pressure medication.
I've sent the refill request to your care team — you'll get a text when it's approved, usually within 4 business hours.
What are your Saturday hours?
We're open Saturdays 9 AM to 1 PM for sick visits and immunizations. Want me to grab you a Saturday slot?
Do you take Anthem Blue Cross?
Yes, we accept Anthem Blue Cross plans. I can verify your specific coverage if you share your member ID at your visit.
Can I book a physical for next week?
Of course. Dr. Hayes has Tuesday 9:40 AM and Thursday 2:15 PM open next week — which works better for you?