Twilio Voice <Stream> Bidirectional Patterns for AI Agents (2026)

TL;DR — Bidirectional <Stream> is the cleanest path from PSTN to a Realtime LLM. Send mulaw 8 kHz both ways, mark every chunk with a sequence number, and gate barge-in on the mark event — not on the audio buffer.

Background

Twilio's <Stream> verb opens a WebSocket from the call leg to your server. In unidirectional mode you only receive audio (good for transcription). In bidirectional mode (<Stream bidirectional="true">) you can also push base64-encoded mulaw frames back into the call. That second direction is what unlocks AI voice agents — you stream OpenAI Realtime / Deepgram Aura / ElevenLabs output straight onto the PSTN line without a second SIP leg.

Anatomy of a stream:

• start event — once per call, contains streamSid, callSid, accountSid, custom parameters.
• media events — 20 ms mulaw frames, base64-encoded, ~50 per second per direction.
• mark events — your own labels. Twilio echoes them back when the corresponding outbound audio finishes playing. This is the only reliable barge-in signal.
• stop event — leg ended.

Architecture / config

flowchart LR
 PSTN[Caller / PSTN] --> TW[Twilio Voice]
 TW -- TwiML <Stream bidirectional> --> WS[wss://yourapp/stream]
 WS -- inbound mulaw --> STT[STT or Realtime API]
 STT --> LLM[LLM turn]
 LLM --> TTS[TTS or Realtime API]
 TTS -- outbound mulaw --> WS
 WS -- "mark" events --> BARGE[Barge-in detector]
 BARGE -- "clear" --> WS

Four patterns we run in production:

1. Proxy-to-Realtime — your WS server proxies frames straight into OpenAI Realtime over a second WS. ~120 ms median round trip.
2. Sidecar STT + LLM + TTS — split STT (Deepgram), LLM (Anthropic / OpenAI Chat), TTS (ElevenLabs streaming). Higher latency (~450 ms) but per-stage observability.
3. Conference fork — call goes into a Twilio <Conference>, you fork audio to your AI stream, and an AI participant is added back via a TwiML App. Useful for AI as 3rd party.
4. Replay-on-reconnect — buffer last 8 s of inbound + last 4 s of outbound on Redis; on stop followed by a new start with the same callSid, replay so the LLM has continuity.

CallSphere implementation

CallSphere runs Twilio across all six verticals. The Healthcare agent fronts a FastAPI service on port :8084 that proxies bidirectional audio into OpenAI Realtime; Sales runs five concurrent outbound calls per account with separate WS workers; the After-hours agent fires a simultaneous voice call + SMS in a 120-second race. Every leg flows through the same /twilio/stream Fastify route, with streamSid keyed into Postgres for replay.

Stack snapshot:

• 37 specialized agents · 90+ tools · 115+ DB tables · 6 verticals.
• HIPAA — TLS to the WS, mulaw recording opt-in per tenant, BAA covers Twilio + OpenAI.
• Explore a live demo and compare current plans to find the right fit for your business.

Build steps with code

<!-- TwiML returned from your /voice webhook -->
<Response>
 <Connect>
 <Stream url="wss://api.callsphere.ai/twilio/stream" bidirectional="true">
 <Parameter name="tenant_id" value="tnt_123"/>
 <Parameter name="agent" value="healthcare-intake"/>
 </Stream>
 </Connect>
</Response>

// Fastify WS handler — frames inbound, mark-gated barge-in
app.register(websocket);
app.get("/twilio/stream", { websocket: true }, (conn) => {
 let streamSid = "";
 conn.socket.on("message", async (raw) => {
 const evt = JSON.parse(raw.toString());
 if (evt.event === "start") streamSid = evt.start.streamSid;
 if (evt.event === "media") openai.sendAudio(evt.media.payload);
 if (evt.event === "mark" && evt.mark.name === "tts-end") openai.flush();
 });
 openai.on("audio", (b64) => {
 conn.socket.send(JSON.stringify({ event: "media", streamSid, media: { payload: b64 } }));
 conn.socket.send(JSON.stringify({ event: "mark", streamSid, mark: { name: "tts-end" } }));
 });
});

Pitfalls

• Forgetting bidirectional="true" — you'll silently get one-way audio and waste an afternoon.
• Not echoing streamSid in outbound media — Twilio drops the frame.
• Using sample rate 16 kHz — <Stream> is mulaw 8 kHz only on PSTN; resample.
• Treating audio buffer length as barge-in — race condition. Trust mark events.
• Logging full base64 frames — explodes Datadog cost; log every 200th frame at most.

FAQ

Q: How many bidirectional streams per Twilio account? Default cap is 100 concurrent; raise via support ticket. We run 800 concurrent in production.

Q: Mulaw vs PCM? PSTN is mulaw 8 kHz. Twilio <Stream> does not transcode for you — your TTS must output mulaw or you must resample server-side.

Q: Can I record while streaming? Yes — <Start><Stream/></Start> plus standard <Record> works. Recordings are stored separately.

Q: How do I detect dropped streams? Watch for stop events without prior mark echoes within 5 s. Reconnect with replay buffer.

Q: Latency floor? ~80 ms one-way Twilio→WS in us-east-1. Add LLM + TTS to estimate end-to-end.

Sources

• Twilio Docs — Media Streams Overview
• Twilio Blog — AI Voice Assistant + OpenAI Realtime
• Twilio Blog — ConversationRelay Launch
• Twilio Blog — Agent Connect GA