Chatbot Metrics
Website chatbot engagement, containment and deflection
Demo data — resets nightlyChats
Messages
visitor + AI replies
Avg Messages / Chat
Appointments booked
appointments booked in chat
Emails Sent
confirmations & follow-ups
Booking Rate
chats that booked a appointment
Solved by AI
handled without any staff help
Avg Chat Length
Daily chats & messages
Chat volume across the selected range
Handed off to voice
1
When typing isn't enough, the chat agent moves the conversation into a live AI voice call — same context carried over, nothing repeated. That continuity is why Patients stay engaged instead of dropping off.
50% of chats moved to a voice call
Chat volume by hour
When visitors start conversations
Top chat topics
What visitors ask the text agent
Recent conversations
Latest visitor exchanges with the chat agent
Can my two kids come in back-to-back?
Absolutely, I can book sibling appointments back-to-back. Tuesday at 3:30 and 4:00 PM are open — shall I hold both?
How much is a cleaning without insurance?
A cleaning + exam is $149 for new patients (includes X-rays). I can get you in this week if you like.
Do you offer Invisalign payment plans?
Yes — most Invisalign cases run $185–$260/mo over 24 months with $0 down. Want a free consult to get your exact quote?
My crown fell out — how soon can I be seen?
We keep same-day slots for exactly this. I have 3:20 PM today with Dr. Lin — should I book it?
Can my two kids come in back-to-back?
Absolutely, I can book sibling appointments back-to-back. Tuesday at 3:30 and 4:00 PM are open — shall I hold both?