Riverbend Counseling Group
AI Receptionist Demo
Quality & AI
Conversation quality, sentiment and AI model performance
Demo data — resets nightlyTypical answer speed
0ms5.5%
usual time to reply
Slowest answer speed
0ms1.4%
slowest 5% of replies
Speech accuracy
0%0.1%
how clearly the AI heard callers
Caller cut-ins
0%0.8%
times the caller spoke over the AI
Answer speed
Typical vs slowest time to reply
How well the AI understands callers
Understanding across five key skills
Conversation dynamics
How the AI holds a natural conversation
Talk / listen ratio
47 / 53
AI 47%Caller 53%
The AI listens more than it talks — conversations, not monologues.
Cut-ins handled
1
Times a caller spoke over the AI mid-sentence. The agent stops, listens and adapts — 5.2% of turns overall.
Caller sentiment
Positive100%
Neutral0%
Negative0%
Call quality reviews
Recent calls scored for quality
William Chen
CS-867B7Reviewed 5h agoExcellent
92/100
Greeting & Verification86/100
Need Discovery99/100
Resolution Accuracy81/100
Compliance98/100
David Rivera
CS-FA460Reviewed 5h agoGood
86/100
Greeting & Verification84/100
Need Discovery92/100
Resolution Accuracy91/100
Compliance89/100
Sean Ramirez
CS-35C72Reviewed 3h agoExcellent
93/100
Greeting & Verification86/100
Need Discovery97/100
Resolution Accuracy95/100
Compliance83/100
Olivia Williams
CS-7C074Reviewed 1d agoGood
86/100
Greeting & Verification92/100
Need Discovery82/100
Resolution Accuracy94/100
Compliance87/100
Maria Reyes
CS-2594DReviewed 1h agoExcellent
91/100
Greeting & Verification95/100
Need Discovery93/100
Resolution Accuracy84/100
Compliance80/100