Chatbot Metrics
Website chatbot engagement, containment and deflection
Demo data — resets nightlyChats
Messages
visitor + AI replies
Avg Messages / Chat
Sessions booked
sessions booked in chat
Emails Sent
confirmations & follow-ups
Booking Rate
chats that booked a session
Solved by AI
handled without any staff help
Avg Chat Length
Daily chats & messages
Chat volume across the selected range
Handed off to voice
1
When typing isn't enough, the chat agent moves the conversation into a live AI voice call — same context carried over, nothing repeated. That continuity is why Clients stay engaged instead of dropping off.
50% of chats moved to a voice call
Chat volume by hour
When visitors start conversations
Top chat topics
What visitors ask the text agent
Recent conversations
Latest visitor exchanges with the chat agent
Do you offer a sliding scale?
We do. Sliding-scale sessions start at $65 based on household income — I can note it on your intake so the coordinator confirms your rate.
Can I switch my Friday session to next week?
Done — I've moved your Friday session to the same time next week and texted you the updated confirmation.
Is teletherapy available for new clients?
Absolutely. Your first intake can be fully virtual — I just need a few details and can book you as soon as tomorrow.
Do you have any evening therapy slots?
Yes — several therapists see clients until 8 PM. I have Wednesday 6:30 PM and Thursday 7:15 PM open this week. Would either work?
Do you offer a sliding scale?
We do. Sliding-scale sessions start at $65 based on household income — I can note it on your intake so the coordinator confirms your rate.