Overview
Live performance of Riverbend Counseling Group's AI voice & chat agents
Demo data — resets nightlyTotal Calls
voice + chat conversations
Sessions booked
confirmed by the AI agent
Handled by AI
handled start to finish, no staff needed
Turned Into Bookings
of finished calls that led to a booking
Avg Call Length
time per completed call
After-Hours Captured
≈ $373 captured
Satisfaction
how happy each client was after the call
Answer Speed
how fast calls are picked up
AI Highlights
Peak demand: Thu 12 PM–2 PM
About 11 calls a week land in this window — the AI answers all of them concurrently, so nothing queues.
"Therapy session booking" leads demand
2 calls (40% of volume) this period, and 40% of qualified callers were booked automatically.
After-hours revenue captured
5 calls answered outside business hours worth $373 — demand a voicemail would have lost.
No-shows prevented
1
confirmations + smart reminders
Intakes completed
1
new-client intake conversion
HIPAA
Compliant
every patient detail kept private & secure
Call volume by hour
When conversations arrive across the day
Live now
Open console4
In queue
14s
Avg wait
96.6%
Answered fast
Monica Smith— Aurora, CO
3m 5sPsychiatric evaluation
Gabriela Nguyen— Broomfield, CO
3m 6sCouples counseling consult
2 AI agents available · 7.1% sent to a human
Daily volume
Calls handled and bookings captured per day
Agent workload
Share of conversations per AI agent
Riverbend Intake AI
AI Intake Coordinator
Riverbend Care Chat
AI Chat Assistant
Call outcomes
How every conversation in this period ended
- Booked240%
- Info provided240%
- Quoted120%