Chatbot Metrics
Website chatbot engagement, containment and deflection
Demo data — resets nightlyChats
Messages
visitor + AI replies
Avg Messages / Chat
Bookings made
bookings booked in chat
Emails Sent
confirmations & follow-ups
Booking Rate
chats that booked a booking
Solved by AI
handled without any staff help
Avg Chat Length
Daily chats & messages
Chat volume across the selected range
Handed off to voice
1
When typing isn't enough, the chat agent moves the conversation into a live AI voice call — same context carried over, nothing repeated. That continuity is why Clients stay engaged instead of dropping off.
5.3% of chats moved to a voice call
Chat volume by hour
When visitors start conversations
Top chat topics
What visitors ask the text agent
Recent conversations
Latest visitor exchanges with the chat agent
How much is balayage for long hair?
Balayage for long hair runs $280–$340 with a gloss finish included. Mia has Saturday 11 AM open — want me to book you in?
Can I move my massage from 2 to 4 PM tomorrow?
Done! You're moved to 4 PM tomorrow with the same therapist, and I've texted the updated confirmation.
Do you sell gift cards online?
Yes — digital gift cards from $50 arrive by email instantly. Want me to text you the purchase link?
What does the monthly membership include?
The $89/mo membership includes one massage or facial, 10% off services, and priority booking. I can start it with your next visit.
How much is balayage for long hair?
Balayage for long hair runs $280–$340 with a gloss finish included. Mia has Saturday 11 AM open — want me to book you in?