Crestline Freight & Logistics
AI Receptionist Demo
Quality & AI
Conversation quality, sentiment and AI model performance
Demo data — resets nightlyTypical answer speed
0ms3.9%
usual time to reply
Slowest answer speed
0ms5.0%
slowest 5% of replies
Speech accuracy
0%1.0%
how clearly the AI heard callers
Caller cut-ins
0%1.0%
times the caller spoke over the AI
Answer speed
Typical vs slowest time to reply
How well the AI understands callers
Understanding across five key skills
Conversation dynamics
How the AI holds a natural conversation
Talk / listen ratio
46 / 54
AI 46%Caller 54%
The AI listens more than it talks — conversations, not monologues.
Cut-ins handled
1
Times a caller spoke over the AI mid-sentence. The agent stops, listens and adapts — 7% of turns overall.
Caller sentiment
Positive40%
Neutral60%
Negative0%
Call quality reviews
Recent calls scored for quality
Elena Smith
CS-7EDCCReviewed 1h agoExcellent
91/100
Greeting & Verification81/100
Need Discovery89/100
Resolution Accuracy80/100
Compliance86/100
Brittany Okafor
CS-946E7Reviewed 5h agoExcellent
96/100
Greeting & Verification94/100
Need Discovery80/100
Resolution Accuracy89/100
Compliance80/100
Maria Garcia
CS-42473Reviewed 5h agoGood
88/100
Greeting & Verification92/100
Need Discovery90/100
Resolution Accuracy84/100
Compliance97/100
Elena Thomas
CS-38682Reviewed 1d agoGood
85/100
Greeting & Verification91/100
Need Discovery92/100
Resolution Accuracy97/100
Compliance91/100
Hiroshi Martinez
CS-D3E3CReviewed 3h agoExcellent
90/100
Greeting & Verification87/100
Need Discovery82/100
Resolution Accuracy96/100
Compliance93/100