Chatbot Metrics
Website chatbot engagement, containment and deflection
Demo data — resets nightlyChats
Messages
visitor + AI replies
Avg Messages / Chat
Pickups scheduled
pickups booked in chat
Emails Sent
confirmations & follow-ups
Booking Rate
chats that booked a pickup
Solved by AI
handled without any staff help
Avg Chat Length
Daily chats & messages
Chat volume across the selected range
Handed off to voice
1
When typing isn't enough, the chat agent moves the conversation into a live AI voice call — same context carried over, nothing repeated. That continuity is why Customers stay engaged instead of dropping off.
50% of chats moved to a voice call
Chat volume by hour
When visitors start conversations
Top chat topics
What visitors ask the text agent
Recent conversations
Latest visitor exchanges with the chat agent
What is your LTL rate to Little Rock?
Memphis→Little Rock LTL starts at $1.42/mile with next-day service. Give me weight and class and I will quote it exactly.
Where is PRO 88214-30?
PRO 88214-30 departed our Memphis hub at 6:12 AM and is out for delivery — ETA 2:40 PM today. Want the live tracking link?
Can you email me the POD for last Friday’s delivery?
Done — the signed POD for that delivery is on its way to your email now. Anything else?
I need a pickup tomorrow for 4 pallets to Nashville.
4 pallets Memphis→Nashville books at $486 on tomorrow 10 AM–2 PM window. Shall I schedule the pickup?
What is your LTL rate to Little Rock?
Memphis→Little Rock LTL starts at $1.42/mile with next-day service. Give me weight and class and I will quote it exactly.