Hartwell & Grant Law
AI Receptionist Demo
Quality & AI
Conversation quality, sentiment and AI model performance
Demo data — resets nightlyTypical answer speed
0ms0.8%
usual time to reply
Slowest answer speed
0ms1.5%
slowest 5% of replies
Speech accuracy
0%1.7%
how clearly the AI heard callers
Caller cut-ins
0%2.0%
times the caller spoke over the AI
Answer speed
Typical vs slowest time to reply
How well the AI understands callers
Understanding across five key skills
Conversation dynamics
How the AI holds a natural conversation
Talk / listen ratio
43 / 57
AI 43%Caller 57%
The AI listens more than it talks — conversations, not monologues.
Cut-ins handled
1
Times a caller spoke over the AI mid-sentence. The agent stops, listens and adapts — 4% of turns overall.
Caller sentiment
Positive80%
Neutral20%
Negative0%
Call quality reviews
Recent calls scored for quality
Monica Torres
CS-9F4CAReviewed 5h agoGood
86/100
Greeting & Verification87/100
Need Discovery86/100
Resolution Accuracy90/100
Compliance92/100
Andre Lopez
CS-2269BReviewed 3h agoGood
88/100
Greeting & Verification99/100
Need Discovery88/100
Resolution Accuracy88/100
Compliance93/100
James Lopez
CS-D7115Reviewed 1h agoExcellent
96/100
Greeting & Verification85/100
Need Discovery85/100
Resolution Accuracy81/100
Compliance83/100
Sarah Anderson
CS-A412FReviewed 5h agoGood
87/100
Greeting & Verification95/100
Need Discovery80/100
Resolution Accuracy90/100
Compliance83/100
Linda Ramirez
CS-16162Reviewed 1h agoGood
86/100
Greeting & Verification96/100
Need Discovery88/100
Resolution Accuracy95/100
Compliance85/100