Overview
Live performance of Hartwell & Grant Law's AI voice & chat agents
Demo data — resets nightlyTotal Calls
voice + chat conversations
Consultations booked
confirmed by the AI agent
Handled by AI
handled start to finish, no staff needed
Turned Into Bookings
of finished calls that led to a booking
Avg Call Length
time per completed call
After-Hours Captured
≈ $16.2k captured
Satisfaction
how happy each client was after the call
Answer Speed
how fast calls are picked up
AI Highlights
Peak demand: Thu 11 AM–1 PM
About 11 calls a week land in this window — the AI answers all of them concurrently, so nothing queues.
"Free consultation request" leads demand
2 calls (40% of volume) this period, and 60% of qualified callers were booked automatically.
After-hours revenue captured
5 calls answered outside business hours worth $16.2k — demand a voicemail would have lost.
Consultations booked
2
conflict-checked before scheduling
Practice-area mix
PI 36% · Family 23%
top intake areas this period
Conflict checks passed
100%
every intake screened pre-booking
Call volume by hour
When conversations arrive across the day
Live now
Open console4
In queue
4s
Avg wait
95.7%
Answered fast
William Washington— Stockbridge, GA
6m 37sCourt date question
Monica Patel— Lawrenceville, GA
6m 48sCase status update
3 AI agents available · 8.9% sent to a human
Daily volume
Calls handled and bookings captured per day
Agent workload
Share of conversations per AI agent
Hartwell Intake AI
AI Intake Specialist
Hartwell Client Chat
AI Chat Assistant
Call outcomes
How every conversation in this period ended
- Booked360%
- Info provided120%
- Escalated120%