Chatbot Metrics
Website chatbot engagement, containment and deflection
Demo data — resets nightlyChats
Messages
visitor + AI replies
Avg Messages / Chat
Consultations booked
consultations booked in chat
Emails Sent
confirmations & follow-ups
Booking Rate
chats that booked a consultation
Solved by AI
handled without any staff help
Avg Chat Length
Daily chats & messages
Chat volume across the selected range
Handed off to voice
1
When typing isn't enough, the chat agent moves the conversation into a live AI voice call — same context carried over, nothing repeated. That continuity is why Clients stay engaged instead of dropping off.
50% of chats moved to a voice call
Chat volume by hour
When visitors start conversations
Top chat topics
What visitors ask the text agent
Recent conversations
Latest visitor exchanges with the chat agent
Can I get an update on my case?
I can help. For case specifics I'll route you to your paralegal — I've flagged your file and someone will call you back within 2 business hours.
I was rear-ended last week — do I have a case?
I'm sorry that happened. It sounds like it's worth a free consult — our PI attorneys review cases like this daily. I have tomorrow 11 AM open; want it?
How much does a simple will cost?
Our estate package (will + power of attorney + healthcare directive) starts at $850 flat. A 30-minute planning consult is free — shall I book one?
Do you handle uncontested divorce?
Yes — uncontested divorces start at $1,500 flat fee. Attorney Grant has consult openings Thursday afternoon if you would like to discuss.
Can I get an update on my case?
I can help. For case specifics I'll route you to your paralegal — I've flagged your file and someone will call you back within 2 business hours.