Nimbus Cloud Support
AI Receptionist Demo
Quality & AI
Conversation quality, sentiment and AI model performance
Demo data — resets nightlyTypical answer speed
0ms2.2%
usual time to reply
Slowest answer speed
0ms1.1%
slowest 5% of replies
Speech accuracy
0%1.8%
how clearly the AI heard callers
Caller cut-ins
0%2.2%
times the caller spoke over the AI
Answer speed
Typical vs slowest time to reply
How well the AI understands callers
Understanding across five key skills
Conversation dynamics
How the AI holds a natural conversation
Talk / listen ratio
42 / 58
AI 42%Caller 58%
The AI listens more than it talks — conversations, not monologues.
Cut-ins handled
1
Times a caller spoke over the AI mid-sentence. The agent stops, listens and adapts — 3.8% of turns overall.
Caller sentiment
Positive40%
Neutral60%
Negative0%
Call quality reviews
Recent calls scored for quality
Keisha Kim
CS-B8C1FReviewed 2d agoGood
87/100
Greeting & Verification93/100
Need Discovery83/100
Resolution Accuracy86/100
Compliance92/100
Monica Harris
CS-EE6EFReviewed 5h agoGood
86/100
Greeting & Verification82/100
Need Discovery87/100
Resolution Accuracy96/100
Compliance98/100
Raj Hernandez
CS-D2E0BReviewed 5h agoExcellent
93/100
Greeting & Verification97/100
Need Discovery82/100
Resolution Accuracy84/100
Compliance98/100
Elena Walker
CS-73555Reviewed 1h agoGood
86/100
Greeting & Verification94/100
Need Discovery84/100
Resolution Accuracy86/100
Compliance87/100
Gabriela Wilson
CS-E5271Reviewed 1h agoGood
86/100
Greeting & Verification88/100
Need Discovery97/100
Resolution Accuracy82/100
Compliance84/100