Chatbot Metrics
Website chatbot engagement, containment and deflection
Demo data — resets nightlyChats
Messages
visitor + AI replies
Avg Messages / Chat
Demos booked
demos booked in chat
Emails Sent
confirmations & follow-ups
Booking Rate
chats that booked a demo
Solved by AI
handled without any staff help
Avg Chat Length
Daily chats & messages
Chat volume across the selected range
Handed off to voice
1
When typing isn't enough, the chat agent moves the conversation into a live AI voice call — same context carried over, nothing repeated. That continuity is why Customers stay engaged instead of dropping off.
25% of chats moved to a voice call
Chat volume by hour
When visitors start conversations
Top chat topics
What visitors ask the text agent
Recent conversations
Latest visitor exchanges with the chat agent
Can I get a demo for my team next week?
Absolutely — 30-minute team demo slots are open Tuesday 1 PM and Wednesday 10 AM. Which should I book?
Our webhooks stopped firing about an hour ago.
I see 3 failed retries to your endpoint — it returned 500s starting 10:42 AM. Retries resume automatically; here is the payload log link. Want me to replay the missed events?
How do I add SSO for our new Okta tenant?
Takes about 5 minutes: Settings → Security → SSO, paste your Okta metadata URL, and map the email attribute. I can walk you through it live or send the guide.
What would 25 more seats cost on our plan?
On Growth annual, 25 seats adds $1,375/mo. Moving to Scale would cover them at $1,190/mo with SSO included — want a quote from your AE?
Can I get a demo for my team next week?
Absolutely — 30-minute team demo slots are open Tuesday 1 PM and Wednesday 10 AM. Which should I book?