Beacon Shield Insurance
AI Receptionist Demo
Quality & AI
Conversation quality, sentiment and AI model performance
Demo data — resets nightlyTypical answer speed
0ms5.6%
usual time to reply
Slowest answer speed
0ms1.3%
slowest 5% of replies
Speech accuracy
0%0.7%
how clearly the AI heard callers
Caller cut-ins
0%0.3%
times the caller spoke over the AI
Answer speed
Typical vs slowest time to reply
How well the AI understands callers
Understanding across five key skills
Conversation dynamics
How the AI holds a natural conversation
Talk / listen ratio
42 / 58
AI 42%Caller 58%
The AI listens more than it talks — conversations, not monologues.
Cut-ins handled
1
Times a caller spoke over the AI mid-sentence. The agent stops, listens and adapts — 5.7% of turns overall.
Caller sentiment
Positive40%
Neutral60%
Negative0%
Call quality reviews
Recent calls scored for quality
Darnell Hall
CS-2145DReviewed 1d agoExcellent
90/100
Greeting & Verification93/100
Need Discovery89/100
Resolution Accuracy91/100
Compliance93/100
William Young
CS-4D44CReviewed 1d agoExcellent
92/100
Greeting & Verification80/100
Need Discovery83/100
Resolution Accuracy81/100
Compliance82/100
Keisha Walker
CS-859FCReviewed 1h agoExcellent
95/100
Greeting & Verification99/100
Need Discovery98/100
Resolution Accuracy81/100
Compliance84/100
Kwame Hall
CS-F1BDAReviewed 2d agoExcellent
92/100
Greeting & Verification95/100
Need Discovery90/100
Resolution Accuracy85/100
Compliance81/100
Hannah Lopez
CS-9A509Reviewed 2d agoGood
86/100
Greeting & Verification83/100
Need Discovery82/100
Resolution Accuracy84/100
Compliance88/100