Beacon Shield Insurance
AI Receptionist Demo
Analytics
Trends, intents and channel breakdowns over time
Demo data — resets nightlyHandled by AI
0%0.9%
handled start to finish by AI
Answer Rate
0%3.8%
of inbound calls picked up
Passed to a Person
0%2.4%
handed to a person on your team
Cost Savings
$0
projected monthly vs agents
Busiest times — day and hour
How busy calls were over the last four weeks; darker cells are busier
12a
3a
6a
9a
12p
3p
6p
9p
Mon
Tue
Wed
Thu
Fri
Sat
Sun
LessMore
What callers ask about
What policyholders call about most
Week over week
Calls in the last 7 days vs the preceding 7
Phone vs chat
Where conversations happen
60%Voice
- Voice360%
- Chat240%
From call to booking
Answered → qualified → booked this period
Answered
560.0%continue to qualified
Qualified
333.3%continue to booked
Booked
1How callers felt
How policyholders felt across conversations
- Positive240%
- Neutral360%
- Negative00%
Judged on each call from tone, wording and outcome — powering the 4.7 / 5 satisfaction score shown on Overview.