Chatbot Metrics
Website chatbot engagement, containment and deflection
Demo data — resets nightlyChats
Messages
visitor + AI replies
Avg Messages / Chat
Quotes started
quotes booked in chat
Emails Sent
confirmations & follow-ups
Booking Rate
chats that booked a quote
Solved by AI
handled without any staff help
Avg Chat Length
Daily chats & messages
Chat volume across the selected range
Handed off to voice
1
When typing isn't enough, the chat agent moves the conversation into a live AI voice call — same context carried over, nothing repeated. That continuity is why Policyholders stay engaged instead of dropping off.
50% of chats moved to a voice call
Chat volume by hour
When visitors start conversations
Top chat topics
What visitors ask the text agent
Recent conversations
Latest visitor exchanges with the chat agent
Can I add my teenage son to my policy?
Yes — adding a teen driver typically runs $120–180/mo, less with our good-student discount. Want me to prepare the change for your review?
Will bundling home and auto save me money?
Usually 12–18%. Based on typical premiums in Tampa that is roughly $410/yr. I can run your exact bundle quote now.
How fast can I get an auto quote?
About 3 minutes. I just need your vehicle year/make/model and zip — most drivers here save $340/yr switching. Ready?
I hit a deer last night, what do I do?
I'm sorry — let's get your claim started now. I've opened a first notice of loss; an adjuster will call within 2 business hours. Do you need a tow?
Can I add my teenage son to my policy?
Yes — adding a teen driver typically runs $120–180/mo, less with our good-student discount. Want me to prepare the change for your review?