Ironwood Auto Group
AI Receptionist Demo
Quality & AI
Conversation quality, sentiment and AI model performance
Demo data — resets nightlyTypical answer speed
0ms1.9%
usual time to reply
Slowest answer speed
0ms2.2%
slowest 5% of replies
Speech accuracy
0%0.5%
how clearly the AI heard callers
Caller cut-ins
0%2.1%
times the caller spoke over the AI
Answer speed
Typical vs slowest time to reply
How well the AI understands callers
Understanding across five key skills
Conversation dynamics
How the AI holds a natural conversation
Talk / listen ratio
46 / 54
AI 46%Caller 54%
The AI listens more than it talks — conversations, not monologues.
Cut-ins handled
1
Times a caller spoke over the AI mid-sentence. The agent stops, listens and adapts — 3.9% of turns overall.
Caller sentiment
Positive20%
Neutral40%
Negative40%
Call quality reviews
Recent calls scored for quality
Amanda Jones
CS-723C9Reviewed 1d agoGood
87/100
Greeting & Verification92/100
Need Discovery90/100
Resolution Accuracy80/100
Compliance86/100
Jessica Nguyen
CS-7BD78Reviewed 5h agoGood
87/100
Greeting & Verification85/100
Need Discovery89/100
Resolution Accuracy87/100
Compliance83/100
Nathan Washington
CS-1ED4BReviewed 5h agoGood
86/100
Greeting & Verification84/100
Need Discovery89/100
Resolution Accuracy99/100
Compliance89/100
David Martinez
CS-5A263Reviewed 5h agoExcellent
91/100
Greeting & Verification92/100
Need Discovery93/100
Resolution Accuracy95/100
Compliance85/100
Hannah Johnson
CS-E449CReviewed 1d agoGood
86/100
Greeting & Verification86/100
Need Discovery88/100
Resolution Accuracy88/100
Compliance92/100