Chatbot Metrics
Website chatbot engagement, containment and deflection
Demo data — resets nightlyChats
Messages
visitor + AI replies
Avg Messages / Chat
Appointments booked
appointments booked in chat
Emails Sent
confirmations & follow-ups
Booking Rate
chats that booked a appointment
Solved by AI
handled without any staff help
Avg Chat Length
Daily chats & messages
Chat volume across the selected range
Handed off to voice
1
When typing isn't enough, the chat agent moves the conversation into a live AI voice call — same context carried over, nothing repeated. That continuity is why Customers stay engaged instead of dropping off.
50% of chats moved to a voice call
Chat volume by hour
When visitors start conversations
Top chat topics
What visitors ask the text agent
Recent conversations
Latest visitor exchanges with the chat agent
Can I get an oil change Saturday morning?
Yes — Saturday I have 8:20, 9:40, and 11:00 AM. Full synthetic runs $89 with the multi-point inspection included. Which slot?
Do you have brake pads for a 2019 Accord in stock?
Front OEM pads are in stock at $94/set; installed with rotors resurfaced it is $289. Want me to reserve the parts or book the install?
Is my 2022 Tacoma affected by any recalls?
Share the last 8 of your VIN and I will check the NHTSA database instantly — recall repairs are always free at our shop.
How long does a check-engine diagnostic take?
About an hour — $149, waived if you approve the repair with us. I can get you in tomorrow at 7:30 AM.
Can I get an oil change Saturday morning?
Yes — Saturday I have 8:20, 9:40, and 11:00 AM. Full synthetic runs $89 with the multi-point inspection included. Which slot?