Overview
Live performance of Ironwood Auto Group's AI voice & chat agents
Demo data — resets nightlyTotal Calls
voice + chat conversations
Appointments booked
confirmed by the AI agent
Handled by AI
handled start to finish, no staff needed
Turned Into Bookings
of finished calls that led to a booking
Avg Call Length
time per completed call
After-Hours Captured
≈ $212 captured
Satisfaction
how happy each customer was after the call
Answer Speed
how fast calls are picked up
AI Highlights
Peak demand: Mon 9 AM–11 AM
About 10 calls a week land in this window — the AI answers all of them concurrently, so nothing queues.
"Oil change" leads demand
2 calls (40% of volume) this period, and 40% of qualified callers were booked automatically.
After-hours revenue captured
5 calls answered outside business hours worth $212 — demand a voicemail would have lost.
Service appointments
2
booked straight into the shop calendar
Recall lookups
1
VIN-checked automatically
Parts inquiries
1
availability + pricing quoted live
Call volume by hour
When conversations arrive across the day
Live now
Open console2
In queue
14s
Avg wait
93.5%
Answered fast
Darnell Johnson— Frisco, TX
43sService appointment
Lauren Gonzalez— Grand Prairie, TX
3m 27sWarranty question
2 AI agents available · 4.3% sent to a human
Daily volume
Calls handled and bookings captured per day
Agent workload
Share of conversations per AI agent
Ironwood Service AI
AI Service Advisor
Ironwood Web Assistant
AI Chat Assistant
Call outcomes
How every conversation in this period ended
- Booked240%
- Info provided360%