By Sagar Shankaran, Founder of CallSphere
AI vendor pricing models are stretching. The 2026 shift from per-token to per-seat to per-outcome pricing, and what each one optimizes for.
Key takeaways
Through 2024-2025, almost every AI vendor charged per-token (raw API providers) or per-seat (SaaS-shaped products like Cursor, ChatGPT Plus). By 2026, per-token and per-seat are joined by per-task and per-outcome pricing. Vendors are restructuring as they figure out how to align price with value.
This piece walks through the four pricing structures and what each one optimizes for.
flowchart TB
Models[2026 AI pricing] --> Token[Per-token]
Models --> Seat[Per-seat]
Models --> Task[Per-task / per-call / per-action]
Models --> Out[Per-outcome]
Token --> CommU[Use: API providers, infrastructure]
Seat --> Comm2[Use: developer tools, productivity SaaS]
Task --> Comm3[Use: agentic platforms, voice agents]
Out --> Comm4[Use: results-driven SaaS, emerging]
The original. OpenAI, Anthropic, Google, and most API-shaped providers charge per million input and output tokens. Maps to underlying compute cost cleanly. Predictable for vendors; variable for buyers.
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The SaaS standard. Cursor, Windsurf, GitHub Copilot, ChatGPT Plus all use per-user-per-month pricing. Predictable for both sides; does not scale linearly with usage.
The 2025-2026 emergence. Pay per call, per ticket resolved, per agent action. Common for voice-agent platforms, many vertical agent products.
The most aspirational and least mature. Pay only when a defined outcome is achieved — a sale, a saved customer, a resolved case. Sierra (Bret Taylor) and several outcome-based AI vendors have leaned into this in 2026.
flowchart TD
Q1{Highly variable<br/>workloads?} -->|Yes| Token2[Per-token or per-task]
Q1 -->|No| Q2{Productivity tool<br/>per-user usage?}
Q2 -->|Yes| Seat2[Per-seat]
Q2 -->|No| Q3{Defined outcome<br/>measurable?}
Q3 -->|Yes| Out2[Per-outcome]
Q3 -->|No| Task2[Per-task]
The 2026 reality is that no single pricing model wins. Most vendors offer some combination:
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The pricing complexity has gone up, not down.
For procurement teams in 2026:
For AI vendors deciding pricing:
Three rules of thumb:
Written by
Sagar Shankaran· Founder, CallSphere
LinkedInSagar Shankaran is the founder of CallSphere, where he builds production AI voice and chat agents deployed across healthcare, hospitality, real estate, and home services. He writes about agentic AI, LLM engineering, and shipping voice agents that handle real calls in production.
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