The Harborview Hotel
AI Receptionist Demo
Quality & AI
Conversation quality, sentiment and AI model performance
Demo data — resets nightlyTypical answer speed
0ms6.0%
usual time to reply
Slowest answer speed
0ms3.0%
slowest 5% of replies
Speech accuracy
0%2.6%
how clearly the AI heard callers
Caller cut-ins
0%1.0%
times the caller spoke over the AI
Answer speed
Typical vs slowest time to reply
How well the AI understands callers
Understanding across five key skills
Conversation dynamics
How the AI holds a natural conversation
Talk / listen ratio
42 / 58
AI 42%Caller 58%
The AI listens more than it talks — conversations, not monologues.
Cut-ins handled
1
Times a caller spoke over the AI mid-sentence. The agent stops, listens and adapts — 7% of turns overall.
Caller sentiment
Positive80%
Neutral20%
Negative0%
Call quality reviews
Recent calls scored for quality
Amanda Torres
CS-247A7Reviewed 5h agoExcellent
91/100
Greeting & Verification95/100
Need Discovery85/100
Resolution Accuracy94/100
Compliance92/100
Maria Kim
CS-9F512Reviewed 5h agoExcellent
91/100
Greeting & Verification86/100
Need Discovery95/100
Resolution Accuracy96/100
Compliance95/100
Lauren Davis
CS-F3CBEReviewed 1d agoExcellent
94/100
Greeting & Verification80/100
Need Discovery89/100
Resolution Accuracy89/100
Compliance93/100
Nathan Harris
CS-B4843Reviewed 5h agoExcellent
91/100
Greeting & Verification86/100
Need Discovery86/100
Resolution Accuracy88/100
Compliance88/100
Gabriela Wilson
CS-35DD9Reviewed 5h agoExcellent
92/100
Greeting & Verification94/100
Need Discovery94/100
Resolution Accuracy96/100
Compliance85/100