Chatbot Metrics
Website chatbot engagement, containment and deflection
Demo data — resets nightlyChats
Messages
visitor + AI replies
Avg Messages / Chat
Reservations booked
reservations booked in chat
Emails Sent
confirmations & follow-ups
Booking Rate
chats that booked a reservation
Solved by AI
handled without any staff help
Avg Chat Length
Daily chats & messages
Chat volume across the selected range
Handed off to voice
1
When typing isn't enough, the chat agent moves the conversation into a live AI voice call — same context carried over, nothing repeated. That continuity is why Guests stay engaged instead of dropping off.
50% of chats moved to a voice call
Chat volume by hour
When visitors start conversations
Top chat topics
What visitors ask the text agent
Recent conversations
Latest visitor exchanges with the chat agent
I want to book a couples massage during our stay.
Lovely choice. The spa has Saturday 2 PM and 4:30 PM openings for the 80-minute couples ritual ($390). Which would you like?
Can we get a late checkout Sunday?
Of course — I've extended your checkout to 1 PM, complimentary for Harbor Club members. Enjoy your morning!
Do you have a king room with a bay view this Friday?
Yes — a Bay View King is available Friday at $429/night, or $479 with breakfast for two. Shall I hold it?
Is the rooftop restaurant open for walk-ins?
Walk-ins are seated as space allows, but I can guarantee you a sunset table at 7:15 tonight. Want me to book it?
I want to book a couples massage during our stay.
Lovely choice. The spa has Saturday 2 PM and 4:30 PM openings for the 80-minute couples ritual ($390). Which would you like?