Summit Air & Heating
AI Receptionist Demo
Quality & AI
Conversation quality, sentiment and AI model performance
Demo data — resets nightlyTypical answer speed
0ms3.8%
usual time to reply
Slowest answer speed
0ms1.2%
slowest 5% of replies
Speech accuracy
0%1.0%
how clearly the AI heard callers
Caller cut-ins
0%2.4%
times the caller spoke over the AI
Answer speed
Typical vs slowest time to reply
How well the AI understands callers
Understanding across five key skills
Conversation dynamics
How the AI holds a natural conversation
Talk / listen ratio
48 / 52
AI 48%Caller 52%
The AI listens more than it talks — conversations, not monologues.
Cut-ins handled
1
Times a caller spoke over the AI mid-sentence. The agent stops, listens and adapts — 3.6% of turns overall.
Caller sentiment
Positive60%
Neutral40%
Negative0%
Call quality reviews
Recent calls scored for quality
Trevor Johnson
CS-E082EReviewed 3h agoExcellent
93/100
Greeting & Verification83/100
Need Discovery93/100
Resolution Accuracy82/100
Compliance82/100
Stephanie Nguyen
CS-0A054Reviewed 1d agoExcellent
95/100
Greeting & Verification95/100
Need Discovery90/100
Resolution Accuracy87/100
Compliance81/100
Kwame Flores
CS-9F2FAReviewed 5h agoExcellent
97/100
Greeting & Verification81/100
Need Discovery87/100
Resolution Accuracy99/100
Compliance86/100
Darnell Young
CS-AAF05Reviewed 1h agoGood
88/100
Greeting & Verification86/100
Need Discovery96/100
Resolution Accuracy86/100
Compliance97/100
Kwame King
CS-C3FB1Reviewed 1h agoExcellent
93/100
Greeting & Verification83/100
Need Discovery96/100
Resolution Accuracy89/100
Compliance91/100