Chatbot Metrics
Website chatbot engagement, containment and deflection
Demo data — resets nightlyChats
Messages
visitor + AI replies
Avg Messages / Chat
Jobs scheduled
jobs booked in chat
Emails Sent
confirmations & follow-ups
Booking Rate
chats that booked a job
Solved by AI
handled without any staff help
Avg Chat Length
Daily chats & messages
Chat volume across the selected range
Handed off to voice
1
When typing isn't enough, the chat agent moves the conversation into a live AI voice call — same context carried over, nothing repeated. That continuity is why Customers stay engaged instead of dropping off.
50% of chats moved to a voice call
Chat volume by hour
When visitors start conversations
Top chat topics
What visitors ask the text agent
Recent conversations
Latest visitor exchanges with the chat agent
Do you install smart thermostats?
We do — installation starts at $220 including setup and Wi-Fi pairing. I can book an install as soon as tomorrow morning.
Is there a weekend charge for repairs?
Saturday visits are standard rate; Sunday emergency dispatch carries a $75 priority fee. Would you like a Saturday slot instead?
My AC stopped cooling this afternoon — can someone come out today?
I can get a technician to you today. I have a 4:30 PM emergency slot open — want me to lock it in?
How much is the seasonal tune-up?
Our 21-point seasonal tune-up is $129, or $19/mo on the maintenance plan which includes two visits a year. Want me to schedule one?
Do you install smart thermostats?
We do — installation starts at $220 including setup and Wi-Fi pairing. I can book an install as soon as tomorrow morning.