The Harborview Hotel
AI Receptionist Demo
Quality & AI
Conversation quality, sentiment and AI model performance
Demo data — resets nightlyTypical answer speed
0ms4.4%
usual time to reply
Slowest answer speed
0ms6.1%
slowest 5% of replies
Speech accuracy
0%0.5%
how clearly the AI heard callers
Caller cut-ins
0%0.2%
times the caller spoke over the AI
Answer speed
Typical vs slowest time to reply
How well the AI understands callers
Understanding across five key skills
Conversation dynamics
How the AI holds a natural conversation
Talk / listen ratio
47 / 53
AI 47%Caller 53%
The AI listens more than it talks — conversations, not monologues.
Cut-ins handled
1
Times a caller spoke over the AI mid-sentence. The agent stops, listens and adapts — 5.8% of turns overall.
Caller sentiment
Positive59%
Neutral27%
Negative14%
Call quality reviews
Recent calls scored for quality
Elena Martinez
CS-5D46AReviewed 3h agoExcellent
93/100
Greeting & Verification99/100
Need Discovery82/100
Resolution Accuracy83/100
Compliance93/100
Ashley Martinez
CS-4E87BReviewed 3h agoExcellent
94/100
Greeting & Verification99/100
Need Discovery83/100
Resolution Accuracy99/100
Compliance92/100
Jamal Rodriguez
CS-A7993Reviewed 3h agoGood
85/100
Greeting & Verification94/100
Need Discovery96/100
Resolution Accuracy84/100
Compliance92/100
Sofia Lopez
CS-1789CReviewed 1h agoExcellent
95/100
Greeting & Verification96/100
Need Discovery82/100
Resolution Accuracy87/100
Compliance98/100
Monica Rodriguez
CS-195A0Reviewed 2d agoGood
88/100
Greeting & Verification97/100
Need Discovery85/100
Resolution Accuracy88/100
Compliance95/100