Chatbot Metrics
Website chatbot engagement, containment and deflection
Demo data — resets nightlyChats
Messages
visitor + AI replies
Avg Messages / Chat
Reservations booked
reservations booked in chat
Emails Sent
confirmations & follow-ups
Booking Rate
chats that booked a reservation
Solved by AI
handled without any staff help
Avg Chat Length
Daily chats & messages
Chat volume across the selected range
Handed off to voice
1
When typing isn't enough, the chat agent moves the conversation into a live AI voice call — same context carried over, nothing repeated. That continuity is why Guests stay engaged instead of dropping off.
7.1% of chats moved to a voice call
Chat volume by hour
When visitors start conversations
Top chat topics
What visitors ask the text agent
Recent conversations
Latest visitor exchanges with the chat agent
Can we get a late checkout Sunday?
Of course — I've extended your checkout to 1 PM, complimentary for Harbor Club members. Enjoy your morning!
I want to book a couples massage during our stay.
Lovely choice. The spa has Saturday 2 PM and 4:30 PM openings for the 80-minute couples ritual ($390). Which would you like?
Is the rooftop restaurant open for walk-ins?
Walk-ins are seated as space allows, but I can guarantee you a sunset table at 7:15 tonight. Want me to book it?
Do you have a king room with a bay view this Friday?
Yes — a Bay View King is available Friday at $429/night, or $479 with breakfast for two. Shall I hold it?
Can we get a late checkout Sunday?
Of course — I've extended your checkout to 1 PM, complimentary for Harbor Club members. Enjoy your morning!