Overview
Live performance of Beacon Shield Insurance's AI voice & chat agents
Demo data — resets nightlyTotal Calls
voice + chat conversations
Quotes started
confirmed by the AI agent
Handled by AI
handled start to finish, no staff needed
Turned Into Bookings
of finished calls that led to a booking
Avg Call Length
time per completed call
After-Hours Captured
≈ $3,177 captured
Satisfaction
how happy each policyholder was after the call
Answer Speed
how fast calls are picked up
AI Highlights
Peak demand: Fri 11 AM–1 PM
About 11 calls a week land in this window — the AI answers all of them concurrently, so nothing queues.
"Auto quote" leads demand
2 calls (40% of volume) this period, and 20% of qualified callers were booked automatically.
After-hours revenue captured
5 calls answered outside business hours worth $3,177 — demand a voicemail would have lost.
Quotes started
2
auto, home, life & commercial
Quote-to-bind rate
32%
quotes converting to policies
Claims triaged
1
new claims logged, adjuster-ready
Call volume by hour
When conversations arrive across the day
Live now
Open console4
In queue
11s
Avg wait
93.1%
Answered fast
Luis Rodriguez— Palm Harbor, FL
6m 49sAuto quote
Jennifer Hernandez— Riverview, FL
2m 38sPolicy renewal
3 AI agents available · 7.1% sent to a human
Daily volume
Calls handled and bookings captured per day
Agent workload
Share of conversations per AI agent
Beacon Quote AI
AI Quote Specialist
Beacon Policy Chat
AI Chat Assistant
Call outcomes
How every conversation in this period ended
- Booked120%
- Info provided240%
- Escalated240%