Overview
Live performance of Summit Air & Heating's AI voice & chat agents
Demo data — resets nightlyTotal Calls
voice + chat conversations
Jobs scheduled
confirmed by the AI agent
Handled by AI
handled start to finish, no staff needed
Turned Into Bookings
of finished calls that led to a booking
Avg Call Length
time per completed call
After-Hours Captured
≈ $15.2k captured
Satisfaction
how happy each customer was after the call
Answer Speed
how fast calls are picked up
AI Highlights
Peak demand: Tue 10 AM–12 PM
About 10 calls a week land in this window — the AI answers all of them concurrently, so nothing queues.
"New system quote" leads demand
2 calls (40% of volume) this period, and 50% of qualified callers were booked automatically.
After-hours revenue captured
5 calls answered outside business hours worth $15.2k — demand a voicemail would have lost.
Emergency dispatches
1
priority-routed to on-call techs
Avg job value
$5,065
booked + quoted work
Top service
New system quote
highest call volume this period
Call volume by hour
When conversations arrive across the day
Live now
Open console4
In queue
14s
Avg wait
97.7%
Answered fast
2 AI agents available · 8.4% sent to a human
Daily volume
Calls handled and bookings captured per day
Agent workload
Share of conversations per AI agent
Summit Front Desk AI
AI Dispatcher
Summit Web Concierge
AI Chat Assistant
Call outcomes
How every conversation in this period ended
- Booked240%
- Info provided240%
- Transferred120%