Overview
Live performance of The Harborview Hotel's AI voice & chat agents
Demo data — resets nightlyTotal Calls
voice + chat conversations
Reservations booked
confirmed by the AI agent
Handled by AI
handled start to finish, no staff needed
Turned Into Bookings
of finished calls that led to a booking
Avg Call Length
time per completed call
After-Hours Captured
≈ $9,740 captured
Satisfaction
how happy each guest was after the call
Answer Speed
how fast calls are picked up
AI Highlights
Peak demand: Tue 9 AM–11 AM
About 8 calls a week land in this window — the AI answers all of them concurrently, so nothing queues.
"Room reservation" leads demand
9 calls (24.3% of volume) this period, and 37.1% of qualified callers were booked automatically.
After-hours revenue captured
2 calls answered outside business hours worth $9,740 — demand a voicemail would have lost.
Reservations booked
10
rooms, dining & spa combined
Upsell revenue
$6,655
upgrades, late checkout, packages
Avg party size
3.5
guests per reservation
Call volume by hour
When conversations arrive across the day
Live now
Open console2
In queue
15s
Avg wait
92.8%
Answered fast
David Williams— Carlsbad, CA
5m 26sLate checkout request
Dmitri Washington— La Jolla, CA
4m 26sEvent / banquet inquiry
4 AI agents available · 4.6% sent to a human
Daily volume
Calls handled and bookings captured per day
Agent workload
Share of conversations per AI agent
Harborview Reservations AI
AI Reservations Agent
Harborview Guest Chat
AI Guest Concierge
Call outcomes
How every conversation in this period ended
- Booked1335%
- Info provided822%
- Quoted1027%
- Escalated411%
- Transferred25%