Overview
Live performance of Lakeside Family Medicine's AI voice & chat agents
Demo data — resets nightlyTotal Calls
voice + chat conversations
Appointments booked
confirmed by the AI agent
Handled by AI
handled start to finish, no staff needed
Turned Into Bookings
of finished calls that led to a booking
Avg Call Length
time per completed call
After-Hours Captured
≈ $250 captured
Satisfaction
how happy each patient was after the call
Answer Speed
how fast calls are picked up
AI Highlights
Peak demand: Tue 11 AM–1 PM
About 11 calls a week land in this window — the AI answers all of them concurrently, so nothing queues.
"Flu shot / immunization" leads demand
2 calls (40% of volume) this period, and 20% of qualified callers were booked automatically.
After-hours revenue captured
5 calls answered outside business hours worth $250 — demand a voicemail would have lost.
Refills handled end-to-end
2
routed to care team, no front-desk time
No-shows prevented
1
confirmations + smart reminders
HIPAA
Compliant
100% PII redaction · BAA on file
Call volume by hour
When conversations arrive across the day
Live now
Open console4
In queue
9s
Avg wait
95.5%
Answered fast
2 AI agents available · 4.9% sent to a human
Daily volume
Calls handled and bookings captured per day
Agent workload
Share of conversations per AI agent
Lakeside Front Desk AI
AI Receptionist
Lakeside Patient Concierge
AI Chat Assistant
Call outcomes
How every conversation in this period ended
- Booked120%
- Info provided360%
- Escalated120%