Overview
Live performance of Lakeside Family Medicine's AI voice & chat agents
Demo data — resets nightlyTotal Calls
voice + chat conversations
Appointments booked
confirmed by the AI agent
Handled by AI
handled start to finish, no staff needed
Turned Into Bookings
of finished calls that led to a booking
Avg Call Length
time per completed call
After-Hours Captured
≈ $250 captured
Satisfaction
how happy each patient was after the call
Answer Speed
how fast calls are picked up
AI Highlights
Peak demand: Thu 11 AM–1 PM
About 11 calls a week land in this window — the AI answers all of them concurrently, so nothing queues.
"Appointment scheduling" leads demand
7 calls (18.4% of volume) this period, and 50% of qualified callers were booked automatically.
After-hours revenue captured
1 call answered outside business hours worth $250 — demand a voicemail would have lost.
No-shows prevented
2
confirmations + smart reminders
Recalls booked
4
annual physical + follow-up outreach
HIPAA
Compliant
every patient detail kept private & secure
Call volume by hour
When conversations arrive across the day
Live now
Open console1
In queue
11s
Avg wait
94.8%
Answered fast
Grace Jackson— Upper Arlington, OH
5m 20sAppointment reschedule
Tyrone Rodriguez— Hilliard, OH
5m 25sReferral request
3 AI agents available · 7.8% sent to a human
Daily volume
Calls handled and bookings captured per day
Agent workload
Share of conversations per AI agent
Lakeside Front Desk AI
AI Receptionist
Lakeside Patient Concierge
AI Chat Assistant
Call outcomes
How every conversation in this period ended
- Booked1745%
- Info provided821%
- Quoted513%
- Escalated411%
- Transferred38%
- Voicemail13%