Overview
Live performance of BrightSmile Dental Studio's AI voice & chat agents
Demo data — resets nightlyTotal Calls
voice + chat conversations
Appointments booked
confirmed by the AI agent
Handled by AI
handled start to finish, no staff needed
Turned Into Bookings
of finished calls that led to a booking
Avg Call Length
time per completed call
After-Hours Captured
≈ $1,107 captured
Satisfaction
how happy each patient was after the call
Answer Speed
how fast calls are picked up
AI Highlights
Peak demand: Mon 11 AM–1 PM
About 12 calls a week land in this window — the AI answers all of them concurrently, so nothing queues.
"New patient exam" leads demand
1 calls (20% of volume) this period, and 50% of qualified callers were booked automatically.
After-hours revenue captured
5 calls answered outside business hours worth $1,107 — demand a voicemail would have lost.
Unscheduled treatment recovered
$266
diagnosed work put back on the schedule
Hygiene recall booked
1
6-month recall outreach
HIPAA
Compliant
100% PII redaction · BAA on file
Call volume by hour
When conversations arrive across the day
Live now
Open console1
In queue
15s
Avg wait
94.1%
Answered fast
Linda Brown— Fort Mill, SC
4m 30sReschedule appointment
Dmitri Jones— Concord, NC
4m 40sInsurance question
4 AI agents available · 6.5% sent to a human
Daily volume
Calls handled and bookings captured per day
Agent workload
Share of conversations per AI agent
BrightSmile Front Desk AI
AI Receptionist
BrightSmile Web Assistant
AI Chat Assistant
Call outcomes
How every conversation in this period ended
- Booked240%
- Quoted120%
- Escalated120%
- Transferred120%